testimonials
We are customer-obsessed. This training helped us take our customer service to a new level through live simulations on the phone and social media.
—Client with a global consumer goods companyFantastic! I will use the things I used today each day in my job. Thank you so much!
—Client with a major cruise line
Customer Service Training
Who Is This For?
Anyone who is the first touch-point with your customers, either on the phone, e-mail, social media or face-to-face
- This session is designed for groups.
- How to communicate with customers in a relatable, appropriate manner that reinforces tools taught in the session
- What to say; what not to say
- How to show compassion and concern, if appropriate
- What information to collect
- Why silence is almost never the right response
- How to handle angry customers
- When to escalate a consumer issue
- Polite disengagement
- When showing emotion is appropriate
Description:
Using interactive role playing and guided discussion, this session develops the interpersonal communications skills of those people who interact with your customers on a day-to-day basis.
What You Will Learn: