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We are customer-obsessed. This training helped us take our customer service to a new level through live simulations on the phone and social media.

—Client with a global consumer goods company

Fantastic! I will use the things I used today each day in my job. Thank you so much!

—Client with a major cruise line

Customer Service Training

Who Is This For?

Anyone who is the first touch-point with your customers, either on the phone, e-mail, social media or face-to-face

  • This session is designed for groups.

  • Description:

    Using interactive role playing and guided discussion, this session develops the interpersonal communications skills of those people who interact with your customers on a day-to-day basis.

    What You Will Learn:
    • How to communicate with customers in a relatable, appropriate manner that reinforces tools taught in the session
    • What to say; what not to say
    • How to show compassion and concern, if appropriate
    • What information to collect
    • Why silence is almost never the right response
    • How to handle angry customers
    • When to escalate a consumer issue
    • Polite disengagement
    • When showing emotion is appropriate